WA’s largest privately owned technology company grew from humble beginnings. Abacus was formed in 1981 with just two employees and a small product range, to provide for the specialised needs of small offices. Abacus has since grown in size and reputation, expanding its product offering and employing more than 40 people with a wealth of experience to expertly service its extensive WA customer base.
The company is now an OKI Metro Platinum dealer for Perth, and a 27-year partnership with Sharp Australia has positioned it as the company’s number one WA dealer.
Abacus has divided itself into smaller, more manageable entities to ensure all products are handled properly and efficiently, and has become a specialist in the supply of multi-function printers to mining companies in remote locations.
The isolation inherent to these mining operations would generally hinder the service and ongoing support of such devices, but the Abacus-supplied OKI models overcame this problem by the OKI product allowing the user to interchange all consumables and most expendable parts.
Abacus WA sales manager Nigel Boon said OKI models did not require technicians onsite to replace the main components such as the 4 x drum units, 4 x developer units and fuser units.
“Every other brand needs a technician on-site to replace those parts, which leads to extended downtime,” he said. “Mining companies pay for a technician to come out on-site via plane and replace parts to get the machine back in working order.
“The other alternative is to freight the machine back to the copier supplier, which can take five working days. “Our OKI machines enable the mining staff to replace those units with a simple lift-in lift-out design, which is why Mount Magnet Goldmine uses OKI machines exclusively.”
Abacus has invested more than $100,000 to upgrade its own computer network system, and has pledged continuing investment across its divisions to cope with future growth.
Customers can be assured of the company’s competitive pricing policy and unrivalled service that continues to thwart its competition – after all, Abacus’ objective is to become the biggest and the very best.