Australia’s spare parts distribution centre
A hub of efficiency and innovation
In the heart of Smithfield, Australia, a state-of-the-art spare parts distribution centre is redefining the standards of efficiency and service in the material handling equipment industry. With a sprawling 1,500m² warehouse, this facility is not just a storage space but a dynamic hub of activity, innovation and customer-centric service.
Facility and capabilities
The Smithfield distribution centre boasts an impressive $10m inventory, ensuring that a wide array of parts is readily available to meet diverse customer needs. With more than 3,600 stocked line items, the centre is equipped to handle a vast range of requirements, from the smallest components to the most robust machinery. One of the standout features is the 25km of wire rope, which can be cut in-house to precise specifications, offering unparalleled customisation and flexibility.
The centre stocks wire rope hoists with capacities ranging from 2,500kg to 15,000kg, catering to various industrial applications. Locally assembled chain hoists, with capacities from 125kg to 5,000kg, further enhance the centre’s offerings, providing solutions tailored to specific lifting needs. The facility also includes an inverter overhaul and repair service, ensuring that equipment remains in optimal condition and downtime is minimised. With 24/7 parts coverage, customers can rest assured that support is always available, no matter the time or day.
People and service
Behind the success of the distribution centre is a dedicated team of 19 staff members, each committed to delivering exceptional service. Their expertise and dedication ensure that 80% of parts are delivered directly from stock, significantly reducing wait times and enhancing customer satisfaction. The centre’s e-commerce readiness further streamlines the ordering process, allowing customers to easily browse and purchase parts online, making transactions swift and convenient.
The staff’s commitment to excellence is evident in their proactive approach to service. They work closely with customers to understand their unique needs, offering personalised solutions and expert advice. This customer-centric approach not only builds trust but also fosters long-term relationships, positioning the centre as a reliable partner in the material handling systems industry.
A future of innovation
As the automation industry continues to evolve, the Smithfield distribution centre is poised to embrace new technologies and practices. The integration of their new fleet of electric forklifts and digitalisation of industry processes promises to enhance efficiency and accuracy, ensuring that the centre remains at the forefront of innovation. By exploring ways to reduce carbon footprint and improve energy efficiency, the centre is also committed to eco-efficient practices, contributing to emissions reduction and a more sustainable future.
The spare parts distribution centre in Smithfield is more than just a warehouse — it’s a beacon of efficiency, innovation and customer service.
With its robust capabilities, dedicated staff and forward-thinking approach, the centre is well equipped to meet the challenges of the future, ensuring that customers receive the highest quality service and support. As Kone Cranes continues to explore new possibilities and embrace technological advancements, the centre remains a vital part of Australia’s material handling equipment landscape, ready to serve and support the industry for years to come.
To get in touch with a spare parts specialist, contact
1300 937 637
